PAYMENT INFORMATION
You agree to pay for your dog’s services (including Walking, Minding, Training, Grooming, Adventures, Photography and/or any other service with HTDS) in advance through our online bookings system, Acuity Scheduling. Payment on this system can be made with a credit or debit card or through any alternative payment method linked to your PayPal account. Please be aware that our services can fill up quickly and some may not be available at late notice.
HTDS recommends you book Standard Social Walks a minimum of fourteen (14) days prior to them occurring. Bookings close twenty four (24) hours prior to the scheduled service commencing. To book into these walks with less than 24 hours notice please contact Matt on 0433 524 801.
DISCOUNTS
Are ONLY VALID ONE AT A TIME and can only be redeemed through our online bookings system, Acuity Scheduling, unless expressly stated otherwise. Varied discounts exist for our services for loyal clients and members.
Other discounts will be available for new clients, specific events, services and products. These may be made available to the general public or to a select group of clients, at HTDS discretion.
Please check our website regularly for more information about discounts.
REFUNDS
Happy Tails has a twenty four (24) hour booking and rescheduling cut off time. If a service is cancelled at least twenty four (24) hours prior to the booking, you will receive credit for your service. This is often in the form of a coupon code or we may choose to reschedule the service for you on our bookings system.
If a service is cancelled with less than twenty four (24) hours notice, at HTDS discretion, you may be charged for that service, with the exception of members who’s plans include that.
HTDS does not offer refunds for change of mind, only in extenuating circumstances including but not limited to: you are moving away to another city, state or country, your dog passes away or you are genuinely unsatisfied with the service you recieved.
You will need to contact HTDS to discuss any refund request. You can do so by emailing Matt at matt@thehappiestoftails.com.au or text message 0433 524 801. Refund requests can also be submitted by filling out our General Enquiry Form. Please include the reason for your refund in that message.
RESCHEDULING
With the exception of less than twenty four (24) hours notice, all rescheduling can be managed through your account on our online bookings system, Acuity Scheduling. If you are unable to reschedule an appointment, for whatever reason, please contact Matt on 0433 524 801.
In the case of less than twenty four (24) hours notice there are only a few exceptions that will allow you to reschedule your appointment with HTDS. These include but are not limited to: severe weather (above 35 degrees celcius, heavy rain, electrical storms, hail or any other weather that would reasonably make it unsuitable to walk or train dogs in), your dog is ill and/or injured and unable to be walked/minded/trained/groomed because of their illness and/or injury.
MORE INFORMATION ON OUR UNSUITABLE WEATHER POLICY
CREDIT TRANSFERS
There are many possible reasons why you might need to transfer your credits from one type of service to another. When you arrange a credit transfer with us we will figure out how many credits of the other type of service you need are possible and then arrange a unique coupon code (with an expiry or not, at HTDS discretion) that you will be able to use on our Acuity bookings page.
DIRECT DEPOSITS
These can be sent to our Members Equity Bank Account:
BSB 944-100
Account # 540404036
Please quote your invoice code in the notes. Generally speaking, we prefer payments to be made through PayPal or Square (and membership subscription payments through Stripe).